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HPE OneView

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Support

HPE offers a number of additional software support services, many of which are provided to our customers at no additional charge.

Software Technical Support and Update Service
HPE OneView software products include three years of 24x7 HPE Software Technical Support and Update Service. This service provides access to HPE technical resources for assistance in resolving software implementation or operations problems. The service also provides access to software updates and reference manuals in electronic form. With this service, HPE OneView customers will benefit from expedited problem resolution as well as proactive notification and delivery of software updates.

Registration for Software and Technical Support and Update Services
If you received a license entitlement certificate, registration for this service will take place following online redemption of the license certificate/key.

How to Use Your Software Technical Support and Update Service
Once registered, you will receive a service contract in the mail containing the Customer Service phone number and your Service Agreement Identifier (SAID). You will need your SAID when calling for technical support. Using your SAID, you can also go to the HPE Support Center web page to view your contract online.

Join the Conversation (www.hpe.com/support/hpesc)
The HPE Support Center is a community-based, user-supported tool for HPE customers to participate in discussions amongst the customer community about HPE products.

Software and Drivers download pages (http://www.hpe.com/support/hpesc) provide the latest software and drivers for your ProLiant products.

HPE Service Pack for ProLiant (SPP)
HPE Service Pack for ProLiant (SPP) with HPE Smart Update Manager (HPE SUM), part of the HPE Smart Update portfolio, provide breakthrough system maintenance tools that systematically update HPE ProLiant servers and blade infrastructures with one-click simplicity at the scale of your data center. They simplify and consolidate system software update processes enabling you to update your ProLiant servers faster, with a reduction in downtime due to the online updates process.

  • HPE Service Pack for ProLiant (SPP) and HPE Smart Update Manager (HPE SUM) can be downloaded from HPE Smart Update Manager (HPE SUM)
  • Product Change Notifications (PCNs), Customer Advisories (CAs), and software driver alerts are proactively delivered through Subscriber's Choice  

 

Contact Support
HPE Worldwide Customer Service contact numbers are available at
http://www8.hp.com/us/en/hpe/contact/ww-contact-us.html

 For U.S. customers, say "HPE OneView" when prompted for the product name.

Share your Experience (http://www.hpe.com/info/oneviewcommunity)

 


The HPE OneView community is an online forum for customers and partners to share their experiences and pose questions related to HPE OneView. Community members along with HPE representatives can assist with answering questions.

 

 

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