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General frequently asked questions

  Software Depot
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Frequently asked questions
HP Inc. Software Depot
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General frequently asked questions

1.  How do you obtain software on Software Depot?
2.  How do you install the software product?
3.  How does Software Depot use Cookies?
4.  How to use the installation instructions on Software Depot under each listed software product?
5.  Whom should I contact if I have specific questions on Software Depot?
6.  What is HP Passport?
7.  What are terms of the End User License Agreement?
8.  Whom should I contact if I have product technical questions?
9.  What is the Global Trade ID?
1.  How do you obtain software on Software Depot?

You can find software by browsing the different categories. You can also find products in the Featured Products section. Additionally, you can use the search function for simple keyword searches.

2.  How do you install the software product?

Once you have downloaded the software file, it will be ready for installation. This section includes general instructions for installing the software.

To install your software:

  • Follow the download instructions that are available for the product on Software Depot or read the "Read.me" file that may be included along with the software.

3.  How does Software Depot use Cookies?

Cookies are used within our website to facilitate your experience. We assure you that Hewlett Packard Enterprise is committed to respecting your privacy. We recognize your need for reasonable control of personally identifiable information that you share with HPE. Personally identifiable information is any information that is associated with your name. HPE uses your information to better understand your needs and provide you better service. To help us improve your experience, HPE might also track your use of our website.

4.  How to use the installation instructions on Software Depot under each listed software product?

The product information pages include an "Installation Instructions" key. Basic installation information or documentation is provided for each product as required. We recommend that you consult the installation information provided prior to attempting the installation of any software you have selected. Downloading and installing software from our site may be similar to downloading software from other websites. However, even if you have downloaded software from other sites, you might want to review the Download Tips of our Help section. If you have followed the installation instructions but encounter a problem, you may contact your authorized Hewlett Packard Enterprise customer representative to obtain technical support. If you currently maintain a contractual support agreement with HPE or an authorized HPE support provider, you may qualify for installation support. For a list of HPE regional offices or authorized resellers, please visit the listing at www.hpe.com.

5.  Whom should I contact if I have specific questions on Software Depot?

Please contact Software Depot Customer Service

6.  What is HP Passport?

HP Passport is a web-based application that allows you to create profiles that simplify navigation through our web sites by:

  • using a single user id and password (of your choice) to store personal information to make registrations fast and easy on HP Passport protected sites

  • remembering information collected in prior registrations eliminating the need to repeatedly enter the same information

7.  What are terms of the End User License Agreement?

Click here to view the Terms of Use.

8.  Whom should I contact if I have product technical questions?

Please contact Related product software support.

9.  What is the Global Trade ID?

This information is for Hewlett Packard Enterprise internal use to conform with export compliance requirements.